Privacy Policy

Usage Data

Privacy Policy

Effective Date: 1/6/2025

ORTC (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, particularly when it comes to SMS communication and data collection. It also outlines our firm policy against sharing your information with third parties for sale or marketing purposes.

1. Information We Collect

We may collect the following types of information when you interact with our services:

Personal Information: Name, phone number, email address, or other information you provide voluntarily.
Short Message Service (SMS) Communication Data: Messages sent to or from us via SMS, including content and timestamps.
Usage Data: Non-personally identifiable information, such as device type, operating system and version (e.g. iOS, Android, Windows), carrier, and general interaction with our platform, to improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To communicate with you via SMS regarding appointment reminders, service updates, or other relevant information related to our services.
To respond to inquiries and provide customer support.
To improve our services by analyzing usage data.
To comply with legal obligations or enforce our terms and policies.

As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the information we collect under Section 1 may be part of the transferred assets.

3. SMS Communication

By providing your phone number, you consent to receiving SMS communications from us regarding:

Appointment reminders.
Service updates.
Important notices relevant to your account or our services.

You may opt out of receiving SMS communications at any time by following the instructions provided in the message or contacting us at info@ortcllc.com.

Be aware that message and data rates may apply for any SMS messages sent or received. These rates are determined by your mobile phone carrier, and we are not responsible for any charges that may be incurred as a result of receiving SMS messages.

4. Data Sharing

We are committed to maintaining your privacy. We do not share or sell your personal information, including SMS data, with third parties for marketing/promotional purposes. Your information will only be shared with third parties in the following circumstances:

With service providers who assist us in delivering our services (e.g., IT support or SMS platforms) and are contractually obligated to protect your information.
When required by law, court order, or other government or law enforcement authority or regulatory agency; or
Whenever we believe that disclosing such information is necessary or advisable, for example, to protect the rights, property, or safety of us or others, including you.

5. Data Security

We take commercially reasonable steps to protect the information we collect from you from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third parties with which we may share such information, nor can we guarantee that the information you supply will not be intercepted while being transmitted over the internet.

6. Data Retention

We retain your personal information and SMS communication data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

7. Accessing and Modifying Information.

If you have provided us information, you may:

Access, correct, or delete your personal information.
Withdraw consent to SMS communications at any time.

To exercise these rights, contact us at info@ortcllc.com. We will use commercially reasonable efforts to process such requests in a timely manner.

8. Changes to This Policy

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Any such changes will be posted on our website. Please be aware that, to the extent permitted by applicable law, our use of the information is governed by the Privacy Policy in effect at the time we collect the information. Please refer back to this Privacy Policy on a regular basis.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

ORTC, LLC

155 NE Revere Ave Suite 510

Bend, OR 97701

info@ortcllc.com

+1 (541) 617-4544