Your privacy is fundamental to our mission. Learn how we collect, use, and protect your personal information.
This privacy policy was last updated on January 1, 2025.
Oregon Recovery Treatment Centers (ORTC) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our services, visit our facilities, or interact with our website. As a healthcare provider, we are subject to federal and state privacy laws including the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2, which provides additional protections for substance use disorder treatment records.
We may collect the following types of information:
Personal Information: Name, date of birth, address, phone number, email address, Social Security number, and government-issued identification.
Health Information: Medical history, treatment records, diagnoses, medications, lab results, drug screening results, and clinical assessments.
Insurance Information: Insurance plan details, policy numbers, and billing information.
Website Information: When you visit our website, we may collect browser type, IP address, pages visited, and other usage data through cookies and similar technologies.
We use collected information for the following purposes:
Treatment: To provide, coordinate, and manage your healthcare and treatment services.
Payment: To bill and collect payment for treatment services, including submitting claims to insurance providers.
Operations: To support quality improvement, staff training, accreditation activities, and administrative functions.
Communication: To contact you regarding appointments, treatment updates, and important notifications.
ORTC complies with the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule and Security Rule. We maintain appropriate administrative, technical, and physical safeguards to protect the privacy and security of your protected health information (PHI).
As a substance use disorder treatment provider, ORTC also complies with 42 CFR Part 2, which provides additional federal confidentiality protections for substance use disorder patient records. These regulations generally require your written consent before any disclosure of information that identifies you as a substance use disorder patient.
Under HIPAA and applicable state laws, you have the right to:
Access and obtain a copy of your protected health information
Request corrections or amendments to your health records
Request restrictions on certain uses and disclosures of your information
Receive an accounting of disclosures of your health information
Request confidential communications through alternative means or locations
File a complaint if you believe your privacy rights have been violated
ORTC implements comprehensive security measures to protect your personal and health information from unauthorized access, use, or disclosure. These measures include:
Encrypted electronic health records systems, secure physical storage of paper records, role-based access controls limiting information access to authorized personnel, regular staff training on privacy and security practices, and incident response procedures for potential data breaches. We regularly review and update our security practices to address emerging threats and maintain compliance with applicable regulations.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is being handled, please contact our Privacy Officer:
ORTC Privacy Officer
Email: contact@ortc.care
Phone: (541) 617-4544
Address: 155 NE Revere Suite 150, Bend, OR 97701
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated. Filing a complaint will not affect your treatment at ORTC.
Our Privacy Officer is available to address any concerns about how your information is protected.